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What is the main difference or advantage of the KOKONI 3D Printer?

  • カテゴリー:
  • Brand & Company

KOKONI, is an entry-level but powerful, the world's-first AI-integrated 3D printer for everyone. KOKONI is leveling-free and free of maintenance, with App smart control which is easy to use. Shoot it. Print it. Our printer will automatically build and print 3D models based on the photos you shoot and upload. Everyone gets the opportunity to print highly individualized items in an incredibly simple way.

Which company's brand is KOKONI?

  • カテゴリー:
  • Brand & Company

KOKONI is an innovative, user-friendly 3D printer brand owned by Moxin (Huzhou) Technology Co., LTD, which was established in June 2021 and is committed to exploring cutting-edge 3D printing technology, providing AI modeling software, and hardware solutions. Its headquarter is in Huzhou, Zhejiang, China, and its branch office is in Shenzhen and Hong Kong. 

The white light is on, but the network distribution is unsuccessful.

  • カテゴリー:
  • Printing Issues on EC Series

Please reconfigure the network and check the network environment.

Cannot receive verification code, or the APP interface is stuck

  • カテゴリー:
  • Printing Issues on EC Series

Please re-install or update the APP.

When using a dual-band router, the printer is prone to going offline

  • カテゴリー:
  • Printing Issues on EC Series

It is recommended that users use 2.4G WiFi instead of 5G WiFi, and try to shorten the distance between the printer and the router.

What are the requirements for uploading customized model files?

  • カテゴリー:
  • Printing Issues on EC Series

The file format requirement is STL, or OBJ, and the size is controlled within 50MB.

The network was interrupted while the printer was in the warm-up phase.

  • カテゴリー:
  • Printing Issues on EC Series

Please try to reconnect to the network

After connecting to the network, click "Print", but the printer does not respond.

  • カテゴリー:
  • Printing Issues on EC Series

Server or local router problem, occasionally normal. Please restart the router.

An error message pops up when the printing process reaches a certain level.

  • カテゴリー:
  • Printing Issues on EC Series

Please contact customer service, support@kokoni3d.com

An unusual sound is made when printing

  • カテゴリー:
  • Printing Issues on EC Series

Please contact customer service, support@kokoni3d.com

Self-test failed

  • カテゴリー:
  • Printing Issues on EC Series

Please contact customer service, support@kokoni3d.com

The nozzle does not move down, does not heat, does not discharge material, and is seriously blocked.

  • カテゴリー:
  • Printing Issues on EC Series

Please contact customer service, support@kokoni3d.com

The bed isn't level, and the models keep falling apart. Some bits are too loose, others are stuck tight.

  • カテゴリー:
  • Printing Issues on EC Series

The cause of the problem is that the Y-axis table is deformed and the thumb screw is too high/low. The solution is to replace the thumb screws and level them again, and level the platform manually by applying tape or other methods. For more detailed information, please contact support@kokoni3d.com

After modeling the portrait, it cannot be saved.

  • カテゴリー:
  • APP & Website

It is probably caused by network problems. Please change the network, such as switching to a mobile phone data network. If the issue persists, please contact our after-sales team via email at support@kokoni3d.com for further assistance.

  • カテゴリー:
  • APP & Website

Can I use other brand's filaments?

  • カテゴリー:
  • Filaments

Yes, you can use other brands of filaments, but it might lead to printing issues. Note that disassembling the printer for other filaments voids the warranty. For guidance on using different brands, contact us at support@kokoni3d.com before making any changes.

The printer does not discharge filaments, what should I do?

  • カテゴリー:
  • Filaments

Please feed the filament manually and use new filament to squeeze out the blocked material. Please view the instructional video for step-by-step guidance. If the issue persists, contact our support team at support@kokoni3d.com for further assistance.