SUPPORT
Welcome to KOKONl Support Center!

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  • Kategorie:
  • BRAND & COMPANY

KOKONI 3D joins the 3D printing scene with a desktop 3D printer designed for everyone. Setting itself apart from competitors, KOKONI prioritizes user safety, ease of use, and performance. By seamlessly blending software and hardware, KOKONI's integrated app and software ecosystem offers users a simple yet enriching experience, helping them explore and print inspiring creations effortlessly.

  • Kategorie:
  • BRAND & COMPANY

KOKONI is an innovative, user-friendly 3D printer brand owned by Moxin (Huzhou) Technology Co., LTD, which was established in June 2021 and is committed to exploring cutting-edge 3D printing technology, providing 3D AI modeling software, and hardware solutions. Its headquarter is in Huzhou, Zhejiang, China, and its branch office is in Shenzhen and Hong Kong.

  • Kategorie:
  • 3D PRINTS

KOKONI EC series printing volume: 100mm (W) x 100mm (D) x 60mm (H) (3.94in x 3.94in x 2.36in). Perfect for entry-level projects or small parts printing. 

  • Kategorie:
  • 3D PRINTS

The printing duration varies based on the complexity of the printed model. A simple object like a small vase may require under 20 minutes, whereas larger models entail extended printing times. For example, printing a full-size figure might take up to 6 hours due to its size and complexity.

  • Kategorie:
  • 3D PRINTS

The Sumerians were the first to divide the sky into twelve "windows" and group the stars about five thousand years ago. It was they who endowed each constellation with an expressive symbol and name and compared it with the events of the surrounding nature. Later, the ancient Greeks borrowed the idea of the “zodiac” (literally, “a circle of animals”) from their descendants from Mesopotamia and attributed a charismatic legend to each sign.

  • Kategorie:
  • 3D PRINTS

Only EC2 models support remote monitoring and timelapse recording. To use this feature, refer to the guidelines provided in the KOKONI 3D App. Before starting the print, you can select the timelapse video recording option. Once the print is completed, the timelapse video will be automatically generated and saved locally.

  • Kategorie:
  • 3D PRINTS

Several factors can lead to poor quality prints, with one of the most common being bed leveling issues. Ensure proper placement of the build plate by confirming that the magnetic build plate is correctly positioned within the print bed square, with all four corners of the build plate properly aligned.

  • Kategorie:
  • 3D PRINTS

Please navigate to the maintenance button on the device list in the KOKONI 3D APP. If the nozzle is heating but no filament is extruding, replace your filament spool. Check if your filament has run out. If the issue persists, please contact support@kokoni3d.com, and our technical specialists will assist you further. You can also check out our video on troubleshooting the issue: https://www.youtube.com/watch?v=abLPiazuPjE&list=PLFwUEgVaM2F6xPANRB4MteP8iaXMj3I78&index=2

  • Kategorie:
  • 3D PRINTS

It may be due to prolonged periods of inactivity of the 3D printer. Try applying lubricants, such as WD-40, on the rails and lead screws. If the issue persists, please contact our customer support at support@kokoni3d.com.

  • Kategorie:
  • CONNECTION

To set up your KOKONI 3D Printer,

  • First, download the KOKONI 3D App from the App Store or Play Store.
  • Next, navigate to the Home Page and select "Connect your printer." Behind the EC series machine, locate the red button and press it.
  • Upon hearing a beep sound, input your home Wi-Fi name and password.
  • Once you hear a second beep sound and observe the white light remaining illuminated on the 3D printer, it indicates successful internet connectivity.

To see full instruction, you can go to our tutorial video: WIFI Connection on EC Printers

  • Kategorie:
  • CONNECTION

If you encounter issues with your Wi-Fi name/password or if your Wi-Fi is exclusively set to 5G, consider pressing the network reset button for 5 seconds. After hearing the beep sound, proceed to redo all network setup steps within the app.

  • Kategorie:
  • CONNECTION

Please follow this link to download the APK file and install it on your mobile.

https://drive.google.com/file/d/1u97LuJLJD_U9vvOiVmipNMyDgFe3ZL6q/view?usp=sharing

  • Kategorie:
  • CONNECTION

Please close the app running in the background and then restart it to check if the printing process resumes. To address a printing interruption, restart the machine. Ensure to remove any completed prints from the build plate before initiating another print. If the problem persist, please contact support@kokoni3d.com.

  • Kategorie:
  • CONNECTION

Check the firmware version of the printer in KOKONI 3D App, version 2.07.03.05 or above will support Bluetooth Connection, if not, please try to connect to the printer through WIFI.

  • Kategorie:
  • 3D Models

There are two options to find the right printing models. You can browse and select from our extensive 3D Model Gallery in KOKONI 3D App, the models will be updated weekly. However, if you're unable to find a suitable model or one that you prefer, you can explore third-party websites such as https://www.printables.com/ or https://www.thingiverse.com/. Once you find a desired model, simply download the STL file and upload it to https://www.kokoni.ltd/home/pages/index/index to sync the models to your app.

  • Kategorie:
  • 3D Models

Please go to https://www.kokoni.ltd/home/pages/index/index and log in to your account. The KOKONI EC Series printer supports STL/OBJ files. Upload your model file, and it will sync to your APP instantly.

Note: The login account must be consistent with the account in the APP. Otherwise, the model you uploaded cannot be synchronized in the APP.

  • Kategorie:
  • 3D Models

Please check if your model size is within 100mm x 100mm x 60mm, if not, you can resize it in the APP.

  • Kategorie:
  • 3D Models

Not at all. Utilizing the KOKONI 3D App, our cloud slicer takes care of all the necessary tasks, including slicing the model and adding supports for optimal printing results.

  • Kategorie:
  • Filaments

The KOKONI EC Series printer utilizes PLA filaments, which are non-toxic and odor-free, making them safe for children. Moreover, PLA filaments are biodegradable, being derived from corn-based plastic.

  • Kategorie:
  • Filaments

The quantity you can print depends on your desired objects. For example, each roll can produce approximately 50 vases or 8 full-size action figures.

  • Kategorie:
  • Filaments

Yes, but it's not recommended because the filaments usage status cannot be displayed properly in the APP.

  • Kategorie:
  • Filaments

To change filaments, consult the instructions within the KOKONI 3D App. There are two different ways to do so: replacing the entire filament backpack or changing the filament inside. For a comprehensive demonstration of the filament replacement process, please refer to our instructional vide: How to replace your filament backpack?

Product Manual

Gain access to detailed instructions by downloading the product manual now.

KOKONI 3D APP

All-in-one Control and Cloud Slicing: The Complete KOKONl 3D Printing Experience

KOKONI Models Community

Upload your custom designs and access them on the go with our mobile app.

Further Inquiries?

Don't hesitate to reach out with any questions through the message box below. We aim to respond promptly, typically within 24 hours on business days. Your inquiries are valued and will receive our full attention.